Call center outsourcing services
Call center services are not only an efficient interactive platform for consumers but also for internal operational utility. Outsourcing such services ensures you can concentrate on your core business activity without having to worry about such tiresome tasks. FGS has over 30 years of combined experience in call center management both inbound and outbound.
- Phone answering.
- Order taking.
- Up-selling and cross-selling.
- Billing queries.
- Subscription.
- Event scheduling.
- Product info. & recall management.
- Toll-free/Premium answering.
- Payment collection.
- Claims processing.
- Ticketing sales subscription & Sales closure.
- Order entry.
- Scheduling sales demos.
- Directory inquiry.
- Lead Generation.
- Auto dialing campaigns.
- Tele Marketing.
- Tele Surveys.
- Information Gathering.
- Telesales & Customer Acquisition.
- Service Satisfaction Follow-ups.
- Cold Calling Campaigns.
- Sales Lead Follow-up.
- Warm Calling/Existing Clients/Referrals.
- Customer Satisfaction Surveys.
- Debt Collection.
- Sales Verification.
- Direct Sales.
Data Entry Services
We provide you with a dedicated team of data entry specialists that provides fast turnarounds while your employees focus on other projects. Upon request, we offer a premium express delivery service that features 4-8-hour turnaround times.
FGS offers a one-stop data management solution that allows you to combine all of your data needs such as data mining and data cleansing in one place – all with cost-effective rates that can help you improve the bottom line by cutting costs.
Chat Support Services
Outsourcing live chat support services can help your organization. You should always deliver excellent service to your customers and try to exceed their expectations on many occasions so they remain more than satisfied.
FGS is a pioneer in providing outsourcing solutions has over years of experience in providing high-end call center and customer support services to global customers. Our online chat support services can help your organization see an improvement in customer satisfaction. Outsourcing chat support services to FGS can increase your sales significantly.
FGS Chat Support Services include:
- Technical Support Services.
- Remote IT Support Services.
- Toll Free Customer Support.
- Multi-Channel Contact Center.
- Social Media Customer Support.
- Live Chat Support Services.
Email Support Services
By outsourcing non-voice support services to FGS, you can be assured that all your emails would be answered and your customer queries addressed in a timely manner.
Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.
Why invest in Technical E-mail Support with FGS?
- FGS ensure you high-quality and professional email support services at a cost-effective price, we have a stringent quality control processes to ensure quality at every stage, with fast and accurate replies to email queries on a 24x7x365 days basis.
- We provide you with experienced, qualified and trained email support professionals with the quick turnaround time. FGS imposes strict procedures to ensure confidentiality and full access to for you to supervise and monitor every step if the process.