You can buy material to produce, but you can’t buy customer engagement.
It’s relationships with people, it’s something you build; however, it doesn't need huge investment to deliver some great values to your customer. Maybe it’s simple to talk about customer engagement as a process in which the organization maintain a business relationship with customers through the usual connection channels, this is the way merchants kept doing for centuries...
Today is different, not only because of the higher demand of customer which is obvious, they are more demanding of support due to the diversity and complexity of services, today's customers are knowledgeable, empowered but they rely on your 24\7 support through different channels. The demographics are changing, today’s merchants are called businessmen!
If you’re a business leader that’s a friendly reminder that if you keep your same traditional approach in dealing with your customer then another business leader is taking advantage of your business absence in other customer engagement channels, then it’s going to be his customer, so read more about CUSTOMER ENGAGEMENT TRANSFORMATION
Learn more about Our Customer Engagement Transformation services:
We will transform connections with your clients for effective outcomes through Front-Back office that connect with your clients and moderate the relationship in different stages offering Customer Experience management platforms, Call Centers, Data Entry, Chat\Mail support, Chatbots, Digital Assistants, Customer Journey Mapping and Bookkeeping services with Accounting services that will finalize your paperwork and invoices quarterly, semi-annually and annual duration.
As a part of our digital transformation in customer experience we provide Premium Tech support through hardware\software installations, Diagnostic tool sets. To keep your current clients and grow your range of services or enter new markets and generate more profit we provide Customer Renewals, Lead Generation, Customer Profiling Services and Cross\Up sell.
The Finance and Accounting in the most important function that ensures streamlined operations. Our record and report services include everything from General Accounting, Financial Planning & Analysis through to highly specialized finance activities providing a comprehensive R2R platform, real-time reporting, and analytics and Six Sigma process improvement methodologies.
FGS Services include:
The new dark horse in the digital media scene in Egypt. FGS is an integrative digital-marketing and effective consultancy company offering several services such as social media services, web development, and content writing services. We aim to empower our clients to reach the finishing line and make their wishes a reality, with our support and through our Digital transformation technology that interact with the latest AI technology.
Harnessing the power of years of experience in the field, FGS leaves no stone unturned when it comes to ensuring the maximum reach for our clients. With the motto of thinking outside-the-box, we love to come up with insanely creative ideas that leave a mark behind and get the job done.
Thanks to our talented team, in such a brief period of time, we managed to have a long list of valuable clients who keep on increasing.
In FGS, you get the guidance, reference, skills and resources to do the right offers in the right time and to maintain customer relevancy and create operational shake-up. We adopt a human-centered approach with automation practice that will end your complexity faced in customer journeys before engaging customer to ensure meeting your business objectives in cost effective rates.
“I have a solid business connection that will keep my customer acquisition”
Customers are independently evolving in the way of decision making, there are many factors they consider before selling, they need to be served, entertained and supported through all stages of service providing. So, you need to see things from customer perspective to create meaningful insights. Every day they are expecting more business interaction and to be reached in all platforms as the automated service channels are evolving in the customer engagement processes.
"It’s more than establishing high technology, it’s about going speed to market?”
Going speed to market requires stability, if you’re not ready and adopt traditional techniques in market you might have a bad image, poor user experience that will spread and crack your branding. Then you’ll need more efforts to change that. Meanwhile, shifting your focus from speed-to-market haste into strategic planning is the key, most industries now are platform-based especially when it comes to customer engagement that requires high technology to meet their needs. So, don’t make risk, create opportunity.
“Simply, what do I get from transforming my customer experience processes?”
If you want exceptional results, you need to deliver exceptional experiences. Simply as it is and if you want to achieve growth you need to engage with customers not products. The customer engagement transformation will tell you more of customer behavior & demographic changes to follow their journey and they will tell you what you do and what you should not do to meet the objectives and achieve exceptional results. Outsourcing the customer experience guarantee you the quality, efficiency, and the time for you to focus on the main core of your business activity with cost effective rates.
“Does the transformation of customer operations rely only on high-tech use?”
The use of high-tech in customer engagement is a result of the change in mindset, leadership and commitment. These things are the key indicators of the transformation techniques that would create a difference in performance, quality and cost reduction.